At mxn.eucoupon.com, we strive to ensure your complete satisfaction with every purchase. If you are not fully satisfied with your order, we’re here to help.
Returns
You have 30 days from the date of delivery to return an item for a full refund or exchange. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
Non-Returnable Items
Certain items are non-returnable, including:
- Gift cards
- Downloadable software products
- Some health and personal care items
Return Process
To initiate a return, please follow these steps:
- Contact our customer service team at [email protected] to request a return authorization.
- Pack the item securely in its original packaging.
- Include your order number and a copy of the receipt.
- Ship the item to the address provided by our customer service team.
Refunds
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-14 days.
Exchanges
If you need to exchange an item for the same item or a different size/color, please contact our customer service team. We will guide you through the exchange process.
Shipping Costs
You will be responsible for paying for your own shipping costs for returning your item, unless the return is due to an error on our part (e.g., wrong item shipped). Shipping costs are non-refundable.
Contact Us
If you have any questions about our return policy, please contact us at [email protected].
Thank you for shopping with us!